Refund policy

Last Updated: January 1, 2024

At HearClearLife, your satisfaction comes first.

That’s why every order is backed by our 30-Day Risk-Free Money-Back Guarantee.

If it’s not right for you, simply return it.

30-Day Money-Back Guarantee

You may return your hearing aids within 30 days of delivery for a refund if:

  • You’re not satisfied with the sound quality
  • They don’t feel comfortable
  • They don’t meet your expectations
  • You decide hearing aids aren’t right for you

No hard feelings. No pressure. No restocking fees.

Finding the right hearing solution is personal — we understand that.

Return Requirements

To qualify for a refund:

  • Return request must be made within 30 days of delivery
  • Products must be in good working condition
  • All items must be included (hearing aids, charging case, accessories, packaging)
  • You must obtain a Return Authorization (RMA) before shipping

Returns sent without an RMA may be delayed or refused.

Items That Cannot Be Returned

For hygiene reasons, the following cannot be returned unless defective:

  • Opened ear domes or ear tips
  • Used cleaning tools or wax guards
  • Opened replacement parts

If the product is defective or incorrect, we will of course make it right.

How to Start a Return

Step 1 – Contact Us

Email: support@hearclearlife.com
Live Chat: Available on our website

Please include your order number.

We’ll respond within 24 hours with your RMA number and return instructions.

Step 2 – Ship Your Return

  • Pack all items securely in original packaging
  • Write your RMA number clearly on the box
  • Use a trackable shipping method

Who Pays for Return Shipping?

  • If you’re returning because you changed your mind → You cover return shipping
  • If the item is defective or incorrect → We provide a prepaid label

We are not responsible for packages lost in return transit.

Refund Process

Once your return is received:

  • Inspection: 1–3 business days
  • Refund issued to original payment method
  • Processing time: 3–7 business days (depending on your bank)

What’s Refunded?

✅ Full product price
✅ Taxes paid
✅ Original shipping (if item was defective)

Not Refunded

❌ Return shipping (unless defective)
❌ Expedited shipping upgrades

We do not charge restocking fees.

Exchanges

We do not offer direct exchanges.

If you’d like a different model:

  1. Return your current order for a refund
  2. Place a new order for your preferred model

This ensures faster processing and availability.

Defective or Damaged Items

If your item arrives damaged or defective, contact us within 7 days:

support@hearclearlife.com

Please include photos and your order number.

We will offer:

  • Free replacement
    or
  • Full refund with prepaid return shipping

You will not be charged for our mistake.

Order Cancellations

If your order has not shipped, we can cancel it for a full refund.

Once shipped, you’ll need to follow the standard 30-day return process.

International Returns

International customers are covered by the same 30-day guarantee.

Please note:

  • You are responsible for return shipping
  • Customs fees may apply
  • Processing may take slightly longer

We recommend declaring the package as “Returned Merchandise.”

When Returns May Be Refused

We reserve the right to refuse returns if:

  • Returned after 30 days
  • Missing accessories
  • Showing misuse or intentional damage
  • No RMA obtained

Need Help?

Email: support@hearclearlife.com
Mon–Fri, 9AM–6PM EST

We typically respond within 24 hours.

Our Promise

We want you to love your HearClearLife hearing aids.

If they’re not right for you, we’ll make it right.

Your hearing matters.
Your satisfaction matters.