FAQ's

HearClearLife products are FDA-registered hearing aids—not simple sound amplifiers. Our devices are specifically designed for adults with mild to moderate hearing loss and feature advanced digital sound processing, noise cancellation, and personalized amplification. They meet federal standards for safety and effectiveness as medical devices.

Our hearing aids are designed for adults (18+) with mild to moderate hearing loss. This means you:
• Struggle to hear conversations in noisy places
• Often ask people to repeat themselves
• Turn the TV volume higher than others prefer
• Have difficulty hearing on the phone

If you have severe or profound hearing loss, sudden hearing loss, or hearing loss in only one ear, we recommend consulting an audiologist for a professional evaluation.

No! As FDA-registered over-the-counter (OTC) hearing aids, HearClearLife products do not require a prescription or professional hearing test. You can order directly from our website.

Some of our models feature full Bluetooth connectivity/app functionality, allowing you to:

• Stream phone calls directly to your hearing aid
• Listen to music, podcasts, and videos
• Adjust settings via our free app (iOS and Android)

Traditional hearing aids are sold through clinics that add significant markups for fitting appointments, overhead costs, and middlemen. We sell directly to you — cutting out the middlemen and passing the savings on. Our hearing aids use the same core digital technology at a fraction of the cost.

Orders will be processed within 1-3 business days. Standard delivery takes 7-10 business days. You will receive a tracking number via email after your order is shipped.

Please see our shipping policy.

Yes! We currently ship to the United States, Canada, United Kingdom, European Union countries, and Australia.

Free shipping on orders over $199

Please note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Once your order ships, you'll receive a tracking number via email. You can also log into your account at hearclearlife.com/account to view your order status in real-time.

If your order has not yet shipped, please contact us immediately at support@hearclearlife.com. We will do our best to modify or cancel your order.

Once shipped, you will need to receive the package and follow our standard return process as needed.

Very simple! Here are the steps:
Charge the hearing aid for 2 hours (or overnight).
Select the appropriate ear tip size (3-4 sizes are included).
Turn on the hearing aid and wear it.
Basic use is that simple—the hearing aid is ready to use right out of the box with the factory presets.

For personalized settings:
• Use our free app (5-minute guided hearing test)
• Or use the SmartFit touchscreen (SmartFit models only)

If you need help, please contact us.

Start with the medium (M) size. The right fit should feel:
• Secure (doesn't fall out when you move your head)
• Comfortable (no pain or excessive pressure)
• Sealed (creates a light seal without feeling plugged)

If medium feels loose, try large (L). If it's uncomfortable, try small (S).

Yes! Our hearing aids are designed for all-day comfort. However, we recommend:
• Taking them out at night to let your ears rest
• Cleaning them daily
• Storing them in the charging case when not in use

Our hearing aids are water-resistant (rated IPX4-IPX6, depending on model), meaning they can handle:
✓ Light rain
✓ Sweat during exercise
✓ Humidity

However, they are NOT waterproof. Do NOT:
✗ Wear them in the shower
✗ Submerge them in water
✗ Wear them while swimming

We don't recommend sleeping with your hearing aids. Removing them at night:
• Lets your ears rest
• Prevents damage from rolling onto them
• Allows time for charging

We offer a 30-day money-back guarantee on all hearing aids.

If you're not completely satisfied, you can return your devices within 30 days of delivery for a full refund. The product must be in good condition with all accessories included.

Return shipping costs are your responsibility unless the product is defective or we sent the wrong item.

See our full Return Policy for details.

Easy 4-step process:

1. Contact us at support@hearclearlife.com within 30 days of delivery
2. We'll send you a Return Authorization Number (RMA) and instructions
3. Pack the items securely and include the RMA number
4. Ship to our returns address (you pay shipping unless item is defective)

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

All HearClearLife products include a 1-year limited warranty covering:
✓ Manufacturing defects
✓ Electronic malfunctions
✓ Charging issues
✓ Battery defects

NOT covered:
✗ Physical damage (drops, cracks)
✗ Water damage beyond IP rating
✗ Lost or stolen devices
✗ Normal wear and tear
✗ Unauthorized repairs

See our full Warranty Policy for details.

We don't offer direct exchanges. If you'd like a different model:

Return your current product for a refund
Place a new order for your preferred model
This ensures faster processing for both transactions.

Whistling (feedback) can be caused by:
• Improper ear dome fit—try a larger size
• Earwax buildup—clean your ears and the device
• Volume set too high—reduce the volume slightly
• Loose fit—ensure the device is seated properly

If the issue persists, contact our support team.

Most headphone models have a built-in volume control button. Press once to increase the volume, and press and hold for 2 seconds to decrease the volume. Each product comes with an instruction manual; you can adjust the volume according to the instructions in the manual.

Use this text to answer questions in as much detail as possible for your customers.

Try these steps:

Make sure it's fully charged
Clean the speaker and microphone openings
Check that the ear dome isn't clogged with wax
Reset the device (instructions in user manual)
Try pairing it again via the app
Still not working? Contact support@hearclearlife.com—we're here to help!

Daily cleaning routine:

Use the provided cleaning brush to remove earwax and debris
Wipe with a soft, dry cloth
Check that the speaker opening is clear
Weekly deep clean:
• Replace wax guards (included in kit)
• Clean the charging case contacts with a dry cloth

Never use:
✗ Water or liquids
✗ Alcohol or solvents
✗ Sharp objects

Most people adapt to hearing aids within 2-4 weeks. During this period, you might experience:
• Sounds seeming "too loud" (your brain is readjusting)
• Mild ear discomfort (usually resolved by changing ear dome size)
• Temporary fatigue from processing more sound

These are normal and typically resolve as you adjust.

If you experience pain, dizziness, or worsening hearing, stop using the device and consult a healthcare professional.

When used as directed, hearing aids do NOT damage hearing. Our devices have built-in safety limits to prevent over-amplification.

However, using them at excessively high volumes for extended periods could potentially cause damage. Always use the lowest comfortable volume.

Many users with tinnitus report that hearing aids help by:
• Amplifying external sounds that mask the ringing
• Reducing the contrast between tinnitus and background noise

However, our devices are not specifically designed as tinnitus treatment devices. Consult a healthcare provider for personalized tinnitus management.

Consult a doctor or audiologist if you have:
• Sudden hearing loss (in the past 90 days)
• Hearing loss in only one ear
• Severe or profound hearing loss
• Ear pain, discharge, or bleeding
• Dizziness or balance problems
• Visible deformity of the ear since birth
• Excessive earwax buildup or foreign object in ear canal